Refund policy

Return and Refund Policy for Digital

Overview

At Essence's of Royalty , we strive to ensure that our customers are satisfied with their purchases. Because our products are digital templates delivered electronically, our return and refund policy must address the nature of these goods. Please read our policy carefully before making a purchase.

Digital Products

Our products are digital templates that are delivered via download links provided after purchase. Due to the nature of digital products, they cannot be returned or exchanged once they have been downloaded or accessed.

Refund Eligibility

We understand that there may be exceptional circumstances where a refund is warranted. Refunds will be considered under the following conditions:

  1. Non-Delivery of the Product: If you do not receive the download link or access to the template within 24 hours of purchase, please contact us immediately. We will investigate the issue, and if we are unable to resolve it, a full refund will be issued.
  2. Download Issues: If you experience issues while downloading or accessing the template, please contact our support team. If the issue cannot be resolved, we will issue a refund.
  3. Corrupt File: If the template file is corrupted or unusable and we cannot provide a replacement, we will issue a full refund.

Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  1. Change of Mind: We do not offer refunds if you change your mind after purchasing the digital template.
  2. Compatibility Issues: It is the customer's responsibility to ensure that their software and hardware meet the requirements for using our digital templates. Refunds will not be issued for compatibility issues.
  3. Incorrect Purchase: Please review your order carefully before completing your purchase. Refunds will not be issued for purchases made in error.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email our support team at tysel@essencesofroyalty.com within 7 days of your purchase. Include your order number, a description of the issue, and any relevant screenshots or files.
  2. Review: Our team will review your request and may ask for additional information to process your refund.
  3. Resolution: If your request meets the eligibility criteria, we will process your refund within 7-10 business days. You will receive a confirmation email once the refund has been issued.

Contact Information

If you have any questions or need further assistance, please contact us at:

Policy Updates

We reserve the right to update or change this return and refund policy at any time. Any changes will be posted on this page, and we encourage you to review our policy periodically.